Here at Blendium, we subscribe to the belief that you should be in charge of determining how your Magento support team works for you. That's why we strive to provide to you with a support strategy that's tailored to your unique needs and goals. The end result? The highest level of support for your Magento 1 or Magento 2 environment possible.
Customized Support for Your Needs
When you work with Blendium for your Magento support needs, we'll begin with a detailed site assessment, during which our Magento certified developers will make recommendations regarding site updates, performance enhancements, security deficits, log monitoring, and the like. These assessment recommendations along with what you've told us about your organization's goals will go into customizing a support plan.
Ultimately, you make the choice in regard to where your block of support hours is allocated. From feature development and server optimization to training or anything else Magento related, you use these hours in any way you see fit.
World-Class Support From Experienced Developers
Blendium prides itself in its quality service in all areas, with our Magento support being one of them. All of our world-class developers are Magento-certified, Magento 2 experienced and highly accomplished, so you can rest assured that you and your project will be in good hands every step of the way. Furthermore, our support consultants are trained to prioritize client satisfaction, providing you with professional assistance with any or all of the following:
- application and extension updates
- security patches from Magento
- weekly / monthly log monitoring
- CMS / Promotion assistance
- general server administration
- feature development
In fact, when you work with our support coordinators, we will provide you with a detailed checklist of our capabilities so you can pick and choose where and how you'd like your block of support hours used. This way, you can enjoy the peace of mind in knowing that those hours are being used with your organization's best interests in mind. Download available: Magento_Support_Checklist.pdf
No Monthly Commitments: Just Great Service
Finally, unlike other companies out there, we don't believe in locking you into a long-term commitment. When you work with us, you get to choose a simple block of hours; there's no need to sign a several-month or year-long contract for our services. We believe you should have the freedom to choose who you trust with your support needs. We don't require a long-term contract because we're confident enough in our services that we trust you'll be back to work with us month after month.
When it comes to Magento support, Blendium has the experience and dedication you need to keep things running smoothly. No matter what your specific needs may be, our customizable support solutions are just what your organization is looking for. With no commitments and the ability for you to have the ultimate say in what goes into your support package, there is truly no better solution. Interested in learning more? Have questions for us? Feel free to contact us today and we'd be happy to assist you or answer any specific questions you may have.
Contact us to learn more about what we can do for you.